Refund Policy
Last updated: October 15, 2026
Scope
This policy applies to xtty Pro purchases processed by Waffo.com Limited as merchant of record.
Refund requests
You may request a refund within 3 days of purchase. This voluntary request window does not limit mandatory consumer rights or the payment provider’s own refund obligations. See Waffo’s buyer terms and use the buyer portal linked in your order email. You may also contact support@xtty.sh with your order reference and purchase email. Do not send payment card numbers or credentials. The payment provider processes approved refunds to the original payment method.
Consumer rights
This policy does not limit applicable statutory withdrawal rights, rights for defective or non-conforming digital products, or other mandatory remedies. We do not state that installing or activating the software alone automatically waives statutory rights.
License after refund
If a purchase is refunded, its paid license will be revoked. Keep backups of your files before changing or removing the application. Processing and bank settlement times may vary.